Book a Technician
Thirty seconds online, or one call if it is urgent.
Fully licensed & EPA-certified · Serving New Jersey, New York & Pennsylvania
Online booking goes to our dispatcher quickly, but a phone call is immediate — and if a walk-in is warming up we can tell you what to do before we even set off.
Call 862-754-4795 nowBook online
Our booking form takes about thirty seconds: what has gone wrong, how urgent it is, your ZIP code and a mobile number. It goes straight to our dispatcher, who calls you back with the technician and an ETA. Open the booking form.
What to have ready
- What the equipment is — walk-in cooler, freezer, reach-in, rooftop unit, water heater
- What it is doing, and the current temperature if you can read it
- When it started, and whether it is getting worse
- The site address and ZIP code
- A mobile number we can text the ETA to
Already a customer?
Sign in to the client app to book in a couple of taps, watch your technician on the way, approve quotes, pay, and pull your own invoices, service reports and certificates of insurance at any hour.
Common questions
How soon will someone come?
We schedule same-day wherever we can, and emergencies are prioritised by what is at risk. When you call we will give you a realistic time rather than an optimistic one.
What does a call-out cost?
We tell you before we come, including any out-of-hours rate. You will not discover it on the invoice.
Do you cover my area?
We work across New Jersey, New York and Pennsylvania. See areas served, or call and ask — we would rather tell you straight away than have you wait.
How do I get invoices, reports or a certificate of insurance?
Our customers pull them from the client app themselves, at any hour, without waiting for the office to open. You can also request a COI in a couple of taps and it goes straight to our insurance agent.
What happens after you book
- It reaches our dispatcher immediatelyOnline bookings land in the same system our office uses, not an inbox someone checks later.
- A dispatcher calls you backWith the technician’s name and an ETA, on the mobile number you gave us.
- You can watch them on the wayCustomers with the app see the technician approaching rather than waiting in for a four-hour window.
- Diagnosis, then your decisionYou are told what failed and what it costs before anything is replaced.
- The paperwork follows itselfService report and invoice land in the app, ready for your records or an inspector.
Emergency, today, or scheduled?
Emergency
Anything losing temperature with stock in it, no hot water in a trading kitchen, or no heating in occupied premises.
Call rather than book online. Minutes matter and a person answers.
Today
Working but clearly wrong — noisy, icing up, struggling, or temperature drifting slowly.
Book online and we will fit you in where we can.
Scheduled
Maintenance, a quote for new equipment, or a problem that is annoying rather than urgent.
Book online and tell us when suits you.
Out of hours
The emergency line is answered 24/7, including weekends and holidays. Out-of-hours attendance may be charged at a different rate and we will tell you what that is when you call — not afterwards on the invoice.
Urgent?
Do not fill in a form. Call 862-754-4795 and a person will answer.